Zest

At Zest, we are committed to delivering high-quality customer service.

We acknowledge we don’t always get it right, and are committed to learning and improving. Your feedback—whether it’s a compliment, suggestion, or complaint—helps us make our services better for everyone in our community. We value your input and encourage you to share your experiences with us.

Making a Complaint

You can make a complaint using any of the following methods:

In Person: Speak directly with a member of staff at the reception desk or a Duty Manager. Duty Managers are easily identifiable in Black tops with green stripes

By Telephone: Call us on 0114 2702040.

In Writing at the centre: Use our feedback forms available in the centre

Email: zestcentre@zestcommunity.co.uk

Online: Use our Feedback form 

Complaints can also be sent by post to:

Zest Feedback

18 Upperthorpe

Sheffield

S6 3NA

What Happens Next?

If you submit a complaint, we will

• Acknowledge your complaint within 5 working days
• Investigate your concern thoroughly and fairly.
• Keep you updated on the progress of your complaint.
• Provide a resolution within 28 days where possible.

All complaints will be fully investigated by the relevant Service Manager. If necessary, the Service Manager may contact the complainant for additional details or clarification.

Acknowledgement and Response Times

All written complaints will be acknowledged within 5 working days of receipt.

Your feedback helps us improve and better serve the community. Thank you for taking the time to share your thoughts with us.

Document last reviewed: 21st November 2024